The Role of Office Hours in Supporting Students in Ethnic Universities: An Empirical Study on Human Resource Management

Office Hours not only solve problems left over in class stimulate students' learning motivation and overcome students' learning obstacles, but also build a closer relationship with teachers and get professional advice on further study and employment. However, most teachers and students lack understanding and recognition of this system. Therefore, how to establish a set of Office Hours system and implement it in a reasonable and orderly manner has become a critical research topic. The purpose of this study is to explore the implementation of Office Hours in colleges and universities in ethnic areas; the curriculum learning problems perceived by students; the suggestions perceived by students; the effects of Office hours perceived by students, and to provide relevant recommendations. This study obtained data through a literature search and the implementation of Office Hours. A total of 56 students were selected to participate in the interview. Big data analytics was adopted to get useful words and interpret them later. The results show that in terms of curriculum, the respondents perceive the problem course as advanced mathematics and computer. In addition, the respondents' perceived recommendations included building interests, practising, and writing notes. In addition, only 17% of students received help, on average, when only academic issues were discussed. Therefore, this study puts forward useful and feasible suggestions for universities in minority areas and follow-up research.